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ITIL & Management of IT Services


To give depth understanding about IT Infrastructure Library (ITIL), first and foremost we have to understand the function of ITIL as an intact framework. Although many of you already know about some aspects of ITIL, for instance: Service Desk Manager who has depth understanding about Service desk, and IT Manajer who expert about IT planning and IT Stategy.

On the contratry, we see ITIL as unity component that consisting of various kinds of processes and functions. And it helps us to see more benefits in the implementation of t

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Position of ITIL and COBIT

As a lot of frameworks, the approachment and guidance in Information Technology management in some cases, make related practitioners (management and staff) are confuse. Then how is the position, methodology and guidance of each framework with another ? Do they complement or replace each other? If they complement each other, then how is it being implemented? Meanhwile, if they replace each other, so where is the weaknesses and the strengths of its framework comparing to another ? Or is it just a trick of particular vendor or organi

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Strategic Planning for IT Service

An organization, including company, business unit or functional unit in a company such as IT, they must have strategy to run their organization, namely Strategic Plan. If this Strategic Plan is made for IT division, then it is called IT Strategic Plan. In organization, IT Strategic Plan has been known for a long time, some people called it IT Strategy, IT Master Plan, IT Blueprint, IT Grand Design, IT Roadmap and others. Basically, they all have the same purpose: identifying the task of what this division must do in the next 3 to 5 y

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